OMNI CHANNEL CUSTOMER JOURNEY & EXPERIENCE

MANAGING ALL STEPS TOWARDS DIGITAL SUCCESS

Our Insights

CUSTOMER LIFETIME

Successful companies around the globe are aware of what’s at stake. They continuously invest in customer retention programs, as well as making themselves attractive to other consumers who are leaving their current providers in search of better service alternatives. Our experience shows that instead of acting, many clients are still “browsing the possibilities,” which goes hand in hand with consumer switching.

Some may be trying hard to capture some of those opportunities, but are focused mainly on “doing things better” which often means giving old procedures a face-lift.

CUSTOMER JOURNEY & EXPERIENCE

Today’s digitally empowered customers are demanding satisfaction and interactive enjoyment during their online journey. They know that today’s technology enables improved service and they become frustrated when things don’t meet up to their expectations.

Traditional models for sales service are rapidly losing relevance for the “nonstop” customer, and companies have to invent new solutions for them.

Explosive growth in the number of connected devices and innovative mobile, web and social media applications have created a new, omni-channel environment that has changed the patterns of customers’ behavior and interaction. Almost overnight, technology has created a new type of consumer that accentis calls the “digital client”. The digital client neither shops for products nor seeks special services.

STRATEGY CONSULTING

accentis Strategy operates at the interaction between business and technology. The continuously advancing Technology is transforming every organization and is challenging Customers to enable the right strategy to take benefits from new possibilities and opportunities.

Whether it’s business strategy, technology strategy or operations strategy, we drive value, shape new businesses and design operating models for the future.

Our Strengths

  • Transforming Business into E-Business

    • Strategy

    • E2E Concept

  • Behavioral Targeting

  • Digital Marketing and Social Media Integration

  • Customer Loyalty and Sentiment

  • Program and Project Management

  • IT Development

  • Deep-End IT-and Process-Integration (E2E-Processes)

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